FAQs

Eleven Hotel Bangkok is located in Sukhumvit 11 only 300 meters away from Nana BTS Station.
Hotel address is: 11 Sukhumvit 11 Bangkok,10110.

We have many channels to reach us

• Contact us by email at reservations@elevenhotelbangkok.com
• Visit our hotel website www.elevenbangkok.com.

Our check-in time guarantee at 3pm and our check-out time guarantee at 12pm.

For early check-in and late check-out are subject to room availability on the arrival.

For the guarantee early check-in, we recommend that you book the room one night prior to your arrival.

For late check-out up to 6pm, the 50% charge on daily rate will apply. The late check-out after 6pm this will be full day charge.

We are guest friendly hotel maximum stay 2 person per room. However, for security purposes, the guest(s) will be required to provide identification card at the reception.

WiFi access is complimentary for all in-house guests with user name and password provide upon check-in.

Our WiFi speed at 200/200Mbps ( Share )

Yes, we’d be happy to keep your luggage stored free of charge until your room is ready or while you’re waiting for your departure flight.

Yes, you can send a package to the hotel prior to your arrival and pick it up upon check-in.

We don’t have a business center, but you may contact the reception for business center services. Simply dial 0 from your room phone and we’ll be happy to assist you in any way we can.

Yes, our salt swimming pool on the rooftop 9th floor.

Yes, our fitness center on the rooftop 9th floor.

Although we don’t have a spa onsite, we are happy to arrange an in-room massage for you with prior booking.

Our hotel set up the smoking area and also the smoking room are available on the request.

Our Breakfast serve as buffet at 550THB/person.

Breakfast is served at Thai Me Up restaurant on 9th floor.

Yes, we do have halal food on the request.

We have vegetarian and vegan food available at our hotel, for the gluten-free is not available.

Yes, we have room service available from 11.00-21.00.

Yes, there is a doctor on call to offer first aid assistance to our guests. If you find yourself in need of medical assistance, please contact reception by dialing 0 from your room phone and let us know.

The nearest hospital is Bumrungrad International Hospital. It is located on Sukhumvit Soi 3, 800m or a 5-minute drive from the hotel.

For the wheelchairs is available for advance requested.

Power sockets in Thailand provide a standard voltage of 220V to 240V with a standard frequency of 50Hz.

We currently operate a non-pet policy and no pets are allowed in the hotel.

Yes, we offer interconnecting rooms.

Yes, have the room with accessible rooms adjusted with walk-in shower and sliding doors. Please enquire directly with the hotel to confirm availability.

Cot is available on the request and subject to the availability without charge.

Extra-bed is available with the additional charge of 1,500 THB extra bed/night including breakfast.

Our extra beds are 3ft (0.9m) wide and 6ft (1.8m) long, with an 8-inch (20cm) mattress.

Bathtubs are available only Executive room type.

Yes, we have smoking rooms on the request and subject to the availability on the arrival.

All our rooms are fitted with USB plug sockets on the work desk.

Easy journey to Eleven Hotel Bangkok, you can take the BTS Skytrain and get off at the nearby Nana station. Alternatively, you can take a taxi and provide the driver with our address.

Yes, we have a complimentary on-site car park for all hotel guests.

No, we don’t currently offer valet parking services.

Yes, we offer shuttle services to and from the airport at an additional charge of cedant car 1500 for maximum 2 person with 2 luggage.

Our walking distance 300 meter to BTS Skytrain Nana station, which is only a 5-minute walk from our location.

Please call direct to hotel at 02-080-3111 or drop us the email at reservations@elevenbangkok.com for any inquiries regarding your reservation.

We can check in guests who are 18 years old and above for travelling alone. If you are travelling with the family all age is welcome.

Our cancellation, no-show, and deposit policies vary based on the selected rate plan and package. Please refer to the relevant cancellation/no-show/deposit policy of the rate plan or package you are planning to book.

Yes, we charge 100% of the booking total if your reservation has not been shortened prior to check-in.

If you are purchasing a non-refundable rate plan or package, your debit/credit card will be charged at the time of booking. In all other cases, it is used only as a guarantee to confirm your booking.

We accept payments in cash (THB), Bank Transfer , Payment link, Credit card ( Amex not available ).

For all guests check-in the 1000THB deposit for incidentals is require and this refundable as the outstanding balance upon the departure date.

Incidental deposits collected in cash are returned to guests upon check out. If a deposit has been pre-authorized on a credit card, the amount will be unblocked within 2-4 weeks, depending on the specific debit/credit card and/or bank policy.

For all guest check-in we will make the advance payment for total room charge, if guest would like to pay on check out the pre-authorize amount will apply the total at cover all your room charge plus 1000THB for deposit.

If you need any clarification or have any questions about your bill, please call the hotel reception.

No, Eleven Hotel Bangkok have no meeting room on site.

Yes, we offer special rates for group booking by contact our sale team at ados@elevenbangkok.com